The concepts delivered were very valuable and the trainer was very knowledgeable and engaging It’s been very helpful to define and polish the skills that many of us already have as well as to improve areas we are not so confident in. We need more people (everyone!) in our business to have a solid understanding of what service excellence looks and feels like. I have been discussing the upcoming face to face classes with team members and am sure they will get a lot of value from it. Overall, invaluable!
