According to a recent Daily Telegraph article: Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on record, new data shows… Just as prices have soared, companies have been unable to hire enough staff… they have also failed to invest in staff training, integrate their systems and […]

We’ve all been there. Our newly purchased product or service isn’t working. We’re angry and frustrated. Even more so because now we have to call a customer service phone line.  First, we dial the number and immediately encounter a recorded message saying, “Your call is important to us”. We don’t believe it. What we hear […]