When my son’s laptop recently developed a fault, I knew I had to fix it quickly. Of course, the warranty had just expired, so I also had to face the expense. The problem was the laptop wasn’t charging. The charger cable was frayed, so the solution appeared simple — a new charger. That afternoon, we […]

A recent survey by Great Place To Work® (a leading authority on workplace culture) highlighted the leadership attributes most valued by employees (of all levels). They concluded that great leaders 1) are transparent and strong communicators, 2) provide vision and clarity, and 3) display empathy and approachability. Whilst agreeing with these conclusions, they do raise the question “How do leaders do this in practice?”

Name Sarah Tydeman Business Anchor Safety What was the business need? We work in in quite a saturated industry. Our customers often work in hazardous environments and need their personal protective equipment in order to remain operational. They have high expectations of us as a supplier. There are only so many things that will set […]

According to a recent Daily Telegraph article: Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on record, new data shows… Just as prices have soared, companies have been unable to hire enough staff… they have also failed to invest in staff training, integrate their systems and […]