Poor service is cited as the number one reason why customers switch their allegiance.
We never have a second chance to change a customer’s first impression. They are just a click away from sharing a negative experience with hundreds of others.
Businesses with satisfied and loyal customers are those that consistently go the extra mile and take ownership of the customers’ issues.
In fact, delivering an exceptional customer service experience is paramount in today’s crowded marketplace.
We show you where -and how -service skills can make crucial differences in your business – often in roles you wouldn’t expect.
Through our training, we will help you and your teams:
Build a world class service culture in your business and reap the rewards of loyal, delighted customers.
Created by Jenny Powell on the July 20, 2023
According to a recent Daily Telegraph article: Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on record, new data shows… Just as prices have soared, companies have been unable to hire enough staff… they have also failed to invest in staff training, integrate their systems and […]
Created by Jenny Powell on the February 1, 2023
It’s 2023 and technology frees us to work and communicate from anywhere, anytime. But many of us don’t feel free. Instead, we’re burdened with “busy-work”, and our frazzled attention spans make it a challenge to focus. “Busy-work” is when you are officially “working” but the work only gives the illusion of productivity, and is actually […]
Created by Jenny Powell on the October 18, 2022
Name Dominic Bubna-Litic Business Medtronic What was the business need? Customer service skills for a newly created pro-actively focused IT service team. How did Miradorus address your need? Miradorus provided us with a set of interviews that enabled them to really understand our situation. They subsequently focused the sessions to the specific needs of our […]