Customer Service
Delight your customers with world-class service.
Poor service is cited as the number one reason why customers switch their allegiance.
We never have a second chance to change a customer’s first impression. They are just a click away from sharing a negative experience with hundreds of others.
Businesses with satisfied and loyal customers are those that consistently go the extra mile and take ownership of the customers’ issues.
In fact, delivering an exceptional customer service experience is paramount in today’s crowded marketplace.
We show you where -and how -service skills can make crucial differences in your business – often in roles you wouldn’t expect.
Through our training, we will help you and your teams:
- Make a difference to the customer experience.
- Ensure a positive first impression in every interaction.
- Understand what the customer really wants by asking the right questions.
- Provide information to the customer that delights rather than overloads.
- Deliver bad news in a way that focuses on the positive and does not become defensive, or evasive.
- Much much more…
Build a world class service culture in your business and reap the rewards of loyal, delighted customers.
- Ninety-five per cent of our work is referrals based so if we don’t help you succeed, we don’t either.
- Our bespoke solutions provide a level of customisation that goes well beyond normal training programmes.
- We deliver practical solutions to your day-to-day problems
- We constantly monitor/analyse the effectiveness of the training we deliver at every stage of the process.
- We empower you to continue the learning long after we leave, keeping the skills alive.
Genie 1
CUSTOMER SERVICE “Excellent; a great course, well presented – enjoyed the 2 days.”
Genie 2
CUSTOMER SERVICE “The hands on and interactive approach was great – and all the skills will be helpful to me in my role.”
Genie 3
CUSTOMER SERVICE “All aspects of the workshop were useful – with so much valuable information!”
Genie 4
CUSTOMER SERVICE “We had a very human trainer; lively, clear – with a wonderful sense of humour who showed passion about what she does.”
Matt from Genie
CUSTOMER SERVICE “Maddy was really engaging and delivered the training in a way that included everybody, whatever skill level. She had a brilliant ability to make the subject matter come alive… it really got people buzzing and wanting to work.”
Kathryn Flexner Brand Coordinator / W Hotels Worldwide
CUSTOMER SERVICE What impressed me was how the trainer engaged the whole group for the entire duration. The sessions were very successful, and I wouldn’t hesitate to recommend this programme to others.
Anna Gordt-Babkova Customer Service Manager, Parker Hannifin Russia
CUSTOMER SERVICE I really enjoyed participating in this training and was pleasantly surprised that all examples were so customised to Parker real situations.The training was very productive, interactive, fun and very useful.
Jane Brogan, Customer Service Manager, Parker Hannifin
CUSTOMER SERVICE A really fantastic, engaging, fun and enjoyable programme. Tailored perfectly to the business needs, with content relatable to all of our people and their work. Superb material and outstanding delivery.
Ajay Kashi, WSP India
VIRTUAL CUSTOMER SERVICE It was an excellent session and one of the best leadership trainings I have ever attended. Brilliantly executed and thanks to all those simple and concise materials (yet very informative) you have shared. Greatly appreciate all your efforts in organizing meeting rooms via Zoom, engaging us in activities which was lively and very much useful. I would be more than happy and highly recommend our budding “Leaders” within my team to attend this training session without a second thought.
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