Customer Service

Excellent; a great course, well presented – enjoyed the 2 days.

The hands on and interactive approach was great – and all the skills will be helpful to me in my role.

All aspects of the workshop were useful – with so much valuable information!

We had a very human trainer; lively, clear – with a wonderful sense of humour who showed passion about what she does.

Maddy was really engaging and delivered the training in a way that included everybody, whatever skill level. She had a brilliant ability to make the subject matter come alive… it really got people buzzing and wanting to work.

What impressed me was how the trainer engaged the whole group for the entire duration. The sessions were very successful, and I wouldn’t hesitate to recommend this programme to others.

The session was fun, engaging and thought-provoking throughout. This is one of the best training courses I have been on.

 I really enjoyed participating in this training and was pleasantly surprised that all examples were so customised to Parker real situations.The training was very productive, interactive, fun and very useful.

A really fantastic, engaging, fun and enjoyable programme. Tailored perfectly to the business needs, with content relatable to all of our people and their work. Superb material and outstanding delivery.

Thank you for the great training and facilitation! This will give our leaders the self-confidence to have conversations with their team members, providing coaching and feedback in a natural way. This will certainly help us in the journey to better lead our people!

It was an excellent session and one of the best leadership trainings I have ever attended. Brilliantly executed and thanks to all those simple and concise materials (yet very informative) you have shared. Greatly appreciate all your efforts in organizing meeting rooms via Zoom, engaging us in activities which was lively and very much useful. I would be more than happy and highly recommend our budding “Leaders” within my team to attend this training session without a second thought. 

They were great – so client-focused! They understand customer service and how to apply it day-to-day. Their project management was extra-responsive and extra-reliable. Their communication was always clear, and if we needed to adjust anything at the last minute, it was never a problem. The way they turned the examples into practical exercises was amazing. From our first meeting at the airport in August, through to the first delivery in December, they worked at speed, but, most importantly, they didn’t compromise on quality. Their commitment to excellence, and their attention to detail throughout, was outstanding. The team were great to work with, always smiling. I personally learnt a lot from them

I used the delivering bad news theory the same evening to tell a customer that they had filled the hydraulic tank with the wrong grade of oil.

I wish all my teachers were like Guy! I really learnt a lot, and it’s already helping me a lot in my job and private life. Thank you for being positive, and your incredible ability to share good humour even through a screen.

A massive thank you to you both for your time and enthusiasm during the training course. I must admit I was not sure what I was going to learn through this training but how wrong I was. Extremely useful material and the delivery was pitched just right.

Thank you for an excellent 2 days training earlier in the week. I know I personally and the team got a whole lot from it.

First of all thank you so much for the incredible passion you have delivered to the team during the “I AM Parker” training sessions. It was a great experience and certainly one of the best training I have ever took part and I’m sure the reason behind this is your character.My team have been putting into practice the skills you taught immediately!