Poor service is cited as the number one reason why customers switch their allegiance.
We never have a second chance to change a customer’s first impression. They are just a click away from sharing a negative experience with hundreds of others.
Businesses with satisfied and loyal customers are those that consistently go the extra mile and take ownership of the customers’ issues.
In fact, delivering an exceptional customer service experience is paramount in today’s crowded marketplace.
We show you where -and how -service skills can make crucial differences in your business – often in roles you wouldn’t expect.
Through our training, we will help you and your teams:
Build a world class service culture in your business and reap the rewards of loyal, delighted customers.
Created by Jenny Powell on the September 17, 2020
We’d talked about it, planned it, and sent all out the materials. We’d hired a well-appointed training room along with flipcharts, breakout rooms, and catering, all organised for the big day. There was even on-site parking. We were working with an ideal client, in an ideal environment, all set for two consecutive days in the classroom.
On March 23rd, the UK was locked down, and we could not deliver the training.
Created by Ben on the May 21, 2020
As the Covid-19 pandemic continues to have a serious impact on society, the economy you might be having more challenging customer conversations than usual.
Created by Jenny Powell on the February 26, 2020
Buying in training is a commitment, especially if you are a large, international company. There is so much to get right if the training is to be a success. You and your training supplier need to: Define the key learning outcomes. Involve key stakeholders across your various regions. Extrapolate client-specific examples and activities that will […]