Customer Service
Introduction to Miradorus
Delivering service excellence is paramount in today’s interactive marketplace. The old adage that ‘good news travels fast’ has never been so true but we all know bad news travels even faster. A disgruntled customer is now just a click away from sharing their experience with hundreds of others. Customer loyalty isn’t what it used to be either, with those dissatisfied simply taking their business elsewhere. Poor service is cited as the number one reason why customers switch their allegiance. Businesses that succeed in satisfying their customers must go the extra mile and take ownership of the customers’ issues. Every member of staff can make a difference to the customer experience, ensuring a positive first impression in every interaction, asking the right questions at the start to ensure a complete understanding about what the customer really wants. This is where we come in.Why choose Miradorus?
Helping organisations, teams and individuals learn what, why and how to change their service culture is at the heart of the Miradorus methodology. We have 20 years’ experience working with our clients – across multiple market sectors – to improve service effectiveness, through training, development and consultancy. Ninety-five per cent of our work is referrals based so if we don’t help you succeed, we don’t either.Example of what they do on the day / as the service
Typically the Miradorus Service Excellence model is rolled out in four phases: initial data collection and stakeholder interviews, followed by the creation of a high-level delivery plan and a series of workshops to offer practical guidance and training in live situations. These workshops are developed to address the different learning styles of adults and are based on our 4As:- Acquisition – Of skills, concepts and knowledge
- Application – Tailored to each participants’ work situation
- Action – Putting what they learn in each module into practice
- Assessment – continuous measurement of how effective the training has been.
- Create a foundation and language to support individual and team development
CUSTOMER SERVICE “Excellent; a great course, well presented – enjoyed the 2 days.”
CUSTOMER SERVICE “The hands on and interactive approach was great – and all the skills will be helpful to me in my role.”
CUSTOMER SERVICE “All aspects of the workshop were useful – with so much valuable information!”
CUSTOMER SERVICE “We had a very human trainer; lively, clear – with a wonderful sense of humour who showed passion about what she does.”
CUSTOMER SERVICE What impressed me was how the trainer engaged the whole group for the entire duration. The sessions were very successful, and I wouldn’t hesitate to recommend this programme to others.
CUSTOMER SERVICE “The session was fun, engaging and thought-provoking throughout. This is one of the best training courses I have been on.”
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