Customer Service

Poor service is cited as the number one reason why customers switch their allegiance.

We never have a second chance to change a customer’s first impression. They are just a click away from sharing a negative experience with hundreds of others.

Businesses with satisfied and loyal customers are those that consistently go the extra mile and take ownership of the customers’ issues.

In fact, delivering an exceptional customer service experience is paramount in today’s crowded marketplace.

We show you where -and how -service skills can make crucial differences in your business – often in roles you wouldn’t expect.

Through our training, we will help you and your teams:

• Make a difference to the customer experience.
• Ensure a positive first impression in every interaction.
• Understand what the customer really wants by asking the right questions.
• Provide information to the customer that delights rather than overloads.
• Deliver bad news in a way that focuses on the positive and does not become defensive, or evasive.
• Much much more…

Build a world class service culture in your business and reap the rewards of loyal, delighted customers.

• Ninety-five per cent of our work is referrals based so if we don’t help you succeed, we don’t either.
• Our bespoke solutions provide a level of customisation that goes well beyond normal training programmes.
• We deliver practical solutions to your day-to-day problems
• We constantly monitor/analyse the effectiveness of the training we deliver at every stage of the process.
• We empower you to continue the learning long after we leave, keeping the skills alive.