Poor service is cited as the number one reason why customers switch their allegiance.
We never have a second chance to change a customer’s first impression. They are just a click away from sharing a negative experience with hundreds of others.
Businesses with satisfied and loyal customers are those that consistently go the extra mile and take ownership of the customers’ issues.
In fact, delivering an exceptional customer service experience is paramount in today’s crowded marketplace.
We show you where -and how -service skills can make crucial differences in your business – often in roles you wouldn’t expect.
Through our training, we will help you and your teams:
Build a world class service culture in your business and reap the rewards of loyal, delighted customers.
Created by Jenny Powell on the February 26, 2020
Buying in training is a commitment, especially if you are a large, international company. There is so much to get right if the training is to be a success. You and your training supplier need to: Define the key learning outcomes. Involve key stakeholders across your various regions. Extrapolate client-specific examples and activities that will […]
Created by Jenny Powell on the July 10, 2019
When a client asks you to design and implement a skills development programme to support the delivery of a business-critical strategy in nine languages across sixteen countries in Europe, how do you ensure its success?
Created by Jenny Powell on the September 27, 2018
If you’ve been to the cinema, watched TV or read the newspapers, you may just have noticed – John Lewis has rebranded. Millions must have been spent on advertising as lavish as that normally reserved for Christmas. Paula Nickolds (MD) tells us we will find manifestos in shop doorways “explaining why you will get a different service from the […]