Who We Work With

SALES TRAINING “We recently completed Miradorus training for 30 of our staff and were incredibly impressed with the results. We had overwhelmingly positive feedback from our team who are now selling even more solutions. If you’re planning to do some training I would definitely recommend using Miradorus!”

CUSTOMER SERVICE “Excellent; a great course, well presented – enjoyed the 2 days.”

TEAM DEVELOPMENT & WHOLE BRAIN® THINKING” Our team had struggled to communicate on so many levels before I was invited to complete an HBDI® assessment. I discovered I was a yellow/red thinker – creative, holistic and emotional – while my team members were very green, obsessed with detail, and more process driven. After I’d shared the findings with my team, we all found new ways to get around our differences and work together towards a common goal.”

WHOLE BRAIN® THINKING “You helped make our off-site a great success! Now the key for me is to figure out how to make this more a part of the fabric of how we think each day.”

SALES TRAINING “Do you know how well it is all working since we adopted this approach? Well, we’ve won every piece of business we’ve gone after since working with you.”

SALES TRAINING “There’s massive logic behind this compared to what we used to do. The trainer’s past experience helped make the workshop material very useful in real life situations.”

CUSTOMER SERVICE “The hands on and interactive approach was great – and all the skills will be helpful to me in my role.”

CUSTOMER SERVICE “All aspects of the workshop were useful – with so much valuable information!”

CUSTOMER SERVICE “We had a very human trainer; lively, clear – with a wonderful sense of humour who showed passion about what she does.”

LEADERSHIP “Miradorus provided us with a practical and engaging approach to accelerating results.”

LEADERSHIP“The best training I’ve been on for 15 years with my company.”

LEADERSHIP“A very good workshop that made you stand back and really think.”

COACHING “Sue’s insightfulness and perception has enabled me to develop as an individual on both a professional and personal level. Always vibrant, committed and trustworthy her guidance has been invaluable, helping me to focus and believe in short and long term goals.”

TEAM DEVELOPMENT & WHOLE BRAIN® THINKING “Sue did a brilliant job of providing a balance of facts, bringing the subject to life and showing me how to put it into practice. Thank you!”

LEADERSHIP“Sue helped me realise that I don’t need to stress myself about things which aren’t in my control and that I can I let it be or let it go.  These things don’t impact me personally or at work anymore.”

COACHING “The new ideas and challenges to my thought processes that Sue Farmer brings to each session have been really helpful. Sue’s insightful analysis will always lead to some unexpected concepts to explore. When I work on them there are great benefits both in my professional and personal life.”

WHOLE BRAIN® THINKING “Thank you for the HBDI® session. You were brilliant at engaging them and introducing the concept of whole brain thinking. I have had fantastic feedback on it!”

WHOLE BRAIN® THINKING “Your extraordinary knowledge of the model and your great facilitator job has helped all the team to understand and adopt the HBDI® theory and practice.”

CUSTOMER SERVICE “Maddy was really engaging and delivered the training in a way that included everybody, whatever skill level. She had a brilliant ability to make the subject matter come alive… it really got people buzzing and wanting to work.”

SALES TRAINING “My team and I have been using the techniques we learnt in our recent Miradorus training session. Whether it’s asking a COO about the major issues they’re facing in 2017 or simply diving a bit deeper into a certain customer’s pain points, it ensures a complete understanding of their issues and for Econocom to be perceived as their Trusted Advisor.”

SALES TRAINING “Since attending a recent Miradorus training session I have been able to apply a number of the learnings to my everyday work. For example, enquiring about our customer’s key drivers and challenges has resulted in immediate responses, empowering us with the confidence that we can become true trusted advisers to our customers.”

SALES TRAINING “The Miradorus Advanced Client Engagement Skills workshop our team completed was hugely beneficial and we all gained learnings that are directly applicable to winning more business – and having more fun doing it! Since doing the training we’ve seen a real uptake in new business – I’d strongly recommend to other businesses.”

SALES TRAINING “I’ve found I’ve been able to build better relationships with customers, understand what they want from me and work out their needs.”

SALES TRAINING “Rahila worked with PC World on a project where she was asked to quote for a video wall. Following the sales training she pushed to find out how the wall being used and exactly what environment it was being used in. We really fleshed out that quote and added in lots of different products that we probably wouldn’t had got if we hadn’t taken the training.”

SALES TRAINING “Almost too much new work at WSP right now for our group 👍 Must be the training!”

CUSTOMER SERVICE What impressed me was how the trainer engaged the whole group for the entire duration. The sessions were very successful, and I wouldn’t hesitate to recommend this programme to others.

SALES TRAINING “We’ve been evangelical about the approach we learnt from the Miradorus training as it’s worked so well for everyone who completed it. It is now one of the key anchors of the business and has also been integrated it into our CRM system”

CUSTOMER SERVICE “The session was fun, engaging and thought-provoking throughout. This is one of the best training courses I have been on.”

SALES TRAINING “We recently completed Miradorus training for 30 of our staff and were incredibly impressed with the results. We had overwhelmingly positive feedback from our team who are now selling even more solutions. If you’re planning to do some training I would definitely recommend using Miradorus!”

SALES TRAINING  “After the workshop I targeted two clients using the Advanced Client Engagement Skills we learnt. I gained them both.”

COACHING You are SO inspiring, Jenny. I feel fired up and so much more positive!

CUSTOMER SERVICE I really enjoyed participating in this training and was pleasantly surprised that all examples were so customised to Parker real situations.The training was very productive, interactive, fun and very useful.

SALES TRAINING “This is one of the best classes I’ve attended…ever.”

WHOLE BRAIN® THINKING “Since the recent Whole Brain Thinking workshop, the language of HBDI® has been adopted and used both in meetings and individual conversations.  The impact of this has been in more effective and constructive communication as well as an appreciation and value of diverse thinking. Interaction between team members has been palpably more supportive”

“Jenny’s visit to Kingston University is one of the highlights of our Masters course, so much so that staff members have started attending too. She builds confidence by outlining the common issues when thinking about sales, and then offers a radically different approach – encouraging everyone to think about how they like to be communicated with in order to find the best method of passing on marketing messages. Her impact far outlasts the course – graduates  who are now long-employed tell me how she has helped them put together winning teams, create effective marketing information – and (of course) drive sales.”

CUSTOMER SERVICE A really fantastic, engaging, fun and enjoyable programme. Tailored perfectly to the business needs, with content relatable to all of our people and their work. Superb material and outstanding delivery.

LEADERSHIP & WHOLE BRAIN® THINKING Teaches you to know yourself and improve your leadership skills!

LEADERSHIP & WHOLE BRAIN®THINKING The trainer was extremely talented and knowledgeable and made the points very well!

LEADERSHIP & WHOLE BRAIN® THINKING Improves people skills, helps you understand yourself and others and build relations!

LEADERSHIP & WHOLE BRAIN® THINKING  Mindblowing! Everyone should benefit from this program!

LEADERSHIP & WHOLE BRAIN® THINKING This is an amazing stress buster! Really good for understanding people’s personality! The trainer Sue is a magician!

LEADERSHIP & WHOLE BRAIN® THINKING Very important for people moving from team member to team manager! Sue was the best trainer I’ve ever met!

LEADERSHIP & WHOLE BRAIN® THINKING  Very insightful. Very interactive.

LEADERSHIP & WHOLE BRAIN® THINKING Excellent and enlightening! Would recommend to others for personal and professional growth!

LEADERSHIP & WHOLE BRAIN® THINKING HDBI It was informative, eye opening and engaging! I’d recommend to others – it opens up an unexplored side of human behaviour.

LEADERSHIP & WHOLE BRAIN® THINKING Interactive, excellent and extremely helpful!

CUSTOMER SERVICE/COACHING Thank you for the great training and facilitation! This will give our leaders the self-confidence to have conversations with their team members, providing coaching and feedback in a natural way. This will certainly help us in the journey to better lead our people!

The course highlighted a lot of common mistakes we can make when approaching a customer meeting and offered effective exercises to help us avoid these mistakes and improve our general communication skills.

VIRTUALLEADERSHIP

Informative, perfectly delivered and facilitated! I learnt new skills, I freshened up on old ones, and built relationships with colleagues I don’t usually get to talk to unless there is a problem to be solved. Everyone said how much they’d enjoyed the sessions and that they were already missing not having one next week.

VIRTUAL LEADERSHIP It’s going really well – great great course truly! So glad we decided to go ahead with it!

VIRTUAL LEADERSHIP I’ll be going forward with increased awareness! Really useful and fascinating!

VIRTUALLEADERSHIP A real ‘stop the world’ moment.

VIRTUALLEADERSHIP I’ll really miss not coming back next Wednesday – this has been a highlight of my week

VIRTUAL SALES I spoke with each one of the participants, they all said it was the best session they have had, they have realized the potential for improvement and learned quite a bit. Was very happy about each individual feedback. And they think Guy is a great trainer!

VIRTUAL HBDI Thank you Jenny, and for hosting the always interesting team building and Executive Team training!

VIRTUAL CUSTOMER SERVICE  It was an excellent session and one of the best leadership trainings I have ever attended. Brilliantly executed and thanks to all those simple and concise materials (yet very informative) you have shared. Greatly appreciate all your efforts in organizing meeting rooms via Zoom, engaging us in activities which was lively and very much useful. I would be more than happy and highly recommend our budding “Leaders” within my team to attend this training session without a second thought. 

VIRTUAL SALES TRAINING Learning business and organisation were very useful! They gave me the tools to identify an appropriate solution for my customer’s needs. I also loved learning active listing. I’d recommend the experience to others, because it opens your eyes!

CUSTOMER SERVICE They were great – so client-focused! They understand customer service and how to apply it day-to-day. Their project management was extra-responsive and extra-reliable. Their communication was always clear, and if we needed to adjust anything at the last minute, it was never a problem. The way they turned the examples into practical exercises was amazing. From our first meeting at the airport in August, through to the first delivery in December, they worked at speed, but, most importantly, they didn’t compromise on quality. Their commitment to excellence, and their attention to detail throughout, was outstanding. The team were great to work with, always smiling. I personally learnt a lot from them

CUSTOMER SERVICE I used the delivering bad news theory the same evening to tell a customer that they had filled the hydraulic tank with the wrong grade of oil.

SALES TRAINING I would definitely recommend this sales training, it’s the most The most useful course I ever had in Orange!

WHOLE BRAIN® I loved the under-pressure profiles! They’re invaluable in helping me understand how we react during rush hour service when it’s full on.

SALES TRAINING The value selling program is a booster for everyone to become what our customers are looking for, a trusted advisor. The mix of theoretical and practical lessons were well understood, easy to follow and much appreciated. During several meetings at customers and even internally I could observe, the positive impact as we applied what we learned to create more value-added conversations and opportunities.

SALES TRAINING The workshop was amazing , informative & valuable!

VIRTUAL LEADERSHIP I have been constantly practicing /indulging myself in providing Actionable Feedback and it has worked wonders for me so far. Few benefits I have seen is :

1. Individuals voice their concerns/reach out to me for any help than keeping it to themselves.
2. Nonjudgmental, transparent communication within my team has been improved to a great extent.