A massive thank you to you both for your time and enthusiasm during the training course. I must admit I was not sure what I was going to learn through this training but how wrong I was. Extremely useful material and the delivery was pitched just right.
The workshop was a safe space where I felt I can put what I learnt to immediate use. Role playing showed me I sometimes try to find a solution instead of actively listening. I will be putting the concept of advocacy vs inquiry into use straight away!
They were great – so client-focused! They understand customer service and how to apply it day-to-day. Their project management was extra-responsive and extra-reliable. Their communication was always clear, and if we needed to adjust anything at the last minute, it was never a problem. The way they turned the examples into practical exercises was amazing. From our first meeting at the airport in August, through to the first delivery in December, they worked at speed, but, most importantly, they didn’t compromise on quality. Their commitment to excellence, and their attention to detail throughout, was outstanding. The team were great to work with, always smiling. I personally learnt a lot from them
It was amazing how the trainer knew our specific eco-system so well! Since the workshop I’ve already used pre-call planing technique four times!
The workshop was insightful, delivered in a fun, interactive manner. I loved understanding the different thinking styles and how different members of my team react to pressure and I will now communicate with them in a way that matches their thinking.