A massive thank you to you both for your time and enthusiasm during the training course. I must admit I was not sure what I was going to learn through this training but how wrong I was. Extremely useful material and the delivery was pitched just right.
I used the delivering bad news theory the same evening to tell a customer that they had filled the hydraulic tank with the wrong grade of oil.
Thank you for the great training and facilitation! This will give our leaders the self-confidence to have conversations with their team members, providing coaching and feedback in a natural way. This will certainly help us in the journey to better lead our people!
They were great – so client-focused! They understand customer service and how to apply it day-to-day. Their project management was extra-responsive and extra-reliable. Their communication was always clear, and if we needed to adjust anything at the last minute, it was never a problem. The way they turned the examples into practical exercises was amazing. From our first meeting at the airport in August, through to the first delivery in December, they worked at speed, but, most importantly, they didn’t compromise on quality. Their commitment to excellence, and their attention to detail throughout, was outstanding. The team were great to work with, always smiling. I personally learnt a lot from them
The session was fun, engaging and thought-provoking throughout. This is one of the best training courses I have been on.