What Our Clients Are Saying About Us

Vincent Regent, Medtronic

The training was perfect.

I thought that I already mastered a few of those skills before attending the program, but taking a deeper dive in all of these different ways I can improve customer focus/satisfaction was really useful.

It gave me proper options/suggestions to deal with angry customers, which I found really useful.

It was all is extremely well presented and had just the right amount of interaction.

I also liked the idea of rephrasing some sentences when talking to customers so it will sound less like I am giving them an order but rather suggesting that they to do something

I would recommend the training to others for three simple reasons:  great interaction, extremely well presented and definitely useful for service providers.

Paul Fieldhouse, Parker Hannifin

I used the delivering bad news theory the same evening to tell a customer that they had filled the hydraulic tank with the wrong grade of oil.

Kenneth Douzart, Hitchcox

The workshop was a safe space where I felt I can put what I learnt to immediate use. Role playing showed me I sometimes try to find a solution instead of actively listening. I will be putting the concept of advocacy vs inquiry into use straight away!

Ethan Young, Laserwire

Excellent training session. I’ll immediately use more open questions and practice active listening. I’ll definitely recommend it to others!

Mike, Laserwire Solutions

The training was very insightful, The overcoming objections framework had a great structure and reminded me to dig further before attempting to resolve a customer’s concern. The tools and practices used here are transferable across many facets of business and life, not just sales.

Case Studies

Medtronic Q&A Case Study

Medtronic Q&A Case Study

Medtronic is a global leader in medical technology, services, and solutions.
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MIradorus Delivers for Parker Hannifin

MIradorus Delivers for Parker Hannifin

Parker is the global leader in motion and control technologies.
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 Anchor Safety Q&A Case Study

Anchor Safety Q&A Case Study

Established in 1988, Anchor Safety is a leading PPE supplier, known for supplying a comprehensive range of innovative, high-quality products, backed by unrivalled customer care. All with prompt, personal service from friendly,
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Genie’s After-Sales Service Reaches New Heights

Genie’s After-Sales Service Reaches New Heights

Genie/Terex AWP is a manufacturer of personal aerial lifting equipment – specifically small portable material lifts, telehanders, scissor lifts and telescopic and articulating booms – for the construction and industrial arena.
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