If you’ve been to the cinema, watched TV or read the newspapers, you may just have noticed – John Lewis has rebranded. Millions must have been spent on advertising as lavish as that normally reserved for Christmas. Paula Nickolds (MD)  tells us we will find manifestos in shop doorways “explaining why you will get a different service from the owners […]

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Sue’s latest Transforming Mind Matters podcast with Katie Brockhurst – Social Media Angel – is now out! Is fear showing up and manifesting in different or emotional ways? Are you able to recognise it? Are you able to lean into it? Katie and Sue discuss some examples and ideas on how to lean into your […]

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Learn a powerful and proven needs-based approach to sales, used and relied upon by successful salespeople everywhere. Tailor the skills and concepts to your own business situations and customers.

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New Transforming Mind Matters podcast with Sue and Katie Brockhurst Social Media Angel! It’s called Is life making me grumpy or is it me? It’s that time of the year where we often blame the weather (or others!) for making us grumpy – but what would it take for us to look at ourselves and identify […]

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“I am a failure.” These were the opening words of what became a real outpouring of emotion. Their conversation was fast, words tripping over each other. I looked quizzically, not sure I understood the statement. “I’m almost 50, single and not in a job I love. I look around me and I’m the only one […]

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Happy New Year! Those have been the first three words of all our communications with customers, colleagues and friends since the beginning of January. On significant occasions the first word we always use is “Happy”. Happy Birthday. Happy Anniversary. Happy Christmas. So how can we make 2018 the year of the Happy Customer? Good Service Should Be The Norm […]

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I’d like to share this brief extract from my second “Transforming Mind Matters” podcast with Social Media Angel Katie Brockhurst, where I shared a recent anecdote: “I had a bit of an interesting week. I was lucky in that I had the opportunity to observe a board meeting  in preparation for some development work I am […]

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How often do we come away from a customer service interaction and think “wow”? Unfortunately, not often; so low are our expectations that a company just meeting a service requirement can be a pleasant surprise. But when companies over-achieve – in terms of getting what you are looking for and being treated in a way […]

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We’ve been working hard behind the scenes for a while now and today we’re delighted to launch our first series of online masterclasses called:  Communication – The Hidden Secret Of Business Success. We’re sure that you’ll love them and we’re giving away the first masterclass video absolutely free. Just follow this link to watch it! This practical, easy-to-understand series of […]

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Sue Launches New Podcast I recently spoke about “enoughness” (see below) on my brand new podcast with the fantastic Katie Brockhurst: Transforming Mind Matters. I’m delighted to say you can now listen to it via iTunes! Katie and I talk about  how we can finally realise that we are enough. Do You Have Enough “Enoughness”? As a business coach/performance […]

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