Created by Jenny Powell on the February 1, 2023

It’s 2023 and technology frees us to work and communicate from anywhere, anytime. But many of us don’t feel free. Instead, we’re burdened with “busy-work”, and our frazzled attention spans make it a challenge to focus. “Busy-work” is when you are officially “working” but the work only gives the illusion of productivity, and is actually […]

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Created by Jenny Powell on the October 18, 2022

Name Dominic Bubna-Litic Business Medtronic What was the business need? Customer service skills for a newly created pro-actively focused IT service team. How did Miradorus address your need? Miradorus provided us with a set of interviews that enabled them to really understand our situation. They subsequently focused the sessions to the specific needs of our […]

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Created by Jenny Powell on the March 8, 2022

inally, hybrid working is here, and if you’re a leader, you have to respond.

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Created by Jenny Powell on the September 30, 2021

I wrote recently about the heartening aspects of returning to in-person training. But finally being in a room together isn’t always without its pressures. When you haven’t met in person for a long time there’s the possibility you or your colleagues have changed. You may hold assumptions about each other that are no longer true, […]

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Created by Jenny Powell on the July 27, 2021

Since we knew that restrictions would be easing last week we’ve noticed an increased demand for in-person training. After an extended break, many teams are tentatively finding themselves back in the same physical space, getting to know each other, all over again. In just the last 10 days, we’ve worked with 3 teams “in the […]

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