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Created by Jenny Powell on the January 22, 2024

Name Sarah Tydeman Business Anchor Safety What was the business need? We work in in quite a saturated industry. Our customers often work in hazardous environments and need their personal protective equipment in order to remain operational. They have high expectations of us as a supplier. There are only so many things that will set […]

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Created by Jenny Powell on the July 20, 2023

Some choosing bad customer service in a survey

According to a recent Daily Telegraph article: Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on record, new data shows… Just as prices have soared, companies have been unable to hire enough staff… they have also failed to invest in staff training, integrate their systems and […]

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Created by Jenny Powell on the April 19, 2023

We’ve all been there. Our newly purchased product or service isn’t working. We’re angry and frustrated. Even more so because now we have to call a customer service phone line.  First, we dial the number and immediately encounter a recorded message saying, “Your call is important to us”. We don’t believe it. What we hear […]

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Created by Jenny Powell on the February 1, 2023

It’s 2023 and technology frees us to work and communicate from anywhere, anytime. But many of us don’t feel free. Instead, we’re burdened with “busy-work”, and our frazzled attention spans make it a challenge to focus. “Busy-work” is when you are officially “working” but the work only gives the illusion of productivity, and is actually […]

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Created by Jenny Powell on the October 18, 2022

Name Dominic Bubna-Litic Business Medtronic What was the business need? Customer service skills for a newly created pro-actively focused IT service team. How did Miradorus address your need? Miradorus provided us with a set of interviews that enabled them to really understand our situation. They subsequently focused the sessions to the specific needs of our […]

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Archive

Anchor Q&A Case Study
January 22, 2024
March 23, 2021
Listening
Can I Really Hear You?
October 20, 2016
The Truth About Stress
December 10, 2015