The training was perfect.
I thought that I already mastered a few of those skills before attending the program, but taking a deeper dive in all of these different ways I can improve customer focus/satisfaction was really useful.
It gave me proper options/suggestions to deal with angry customers, which I found really useful.
It was all is extremely well presented and had just the right amount of interaction.
I also liked the idea of rephrasing some sentences when talking to customers so it will sound less like I am giving them an order but rather suggesting that they to do something
I would recommend the training to others for three simple reasons: great interaction, extremely well presented and definitely useful for service providers.