We adapted from in-person to virtual training. This is what we learnt
- Created by Jenny Powell
- on the 17 September, 2020.
We’d talked about it, planned it, and sent all out the materials. We’d hired a well-appointed training room along with flipcharts, breakout rooms, and catering, all organised for the big day. There was even on-site parking. We were working with an ideal client, in an ideal environment, all set for two consecutive days in the classroom.
On March 23rd, the UK was locked down, and we could not deliver the training.
How To Manage Challenging Customer Conversations
- Created by Ben
- on the 21 May, 2020.
As the Covid-19 pandemic continues to have a serious impact on society, the economy you might be having more challenging customer conversations than usual.
How To Make Sure Your Team Doesn’t Forget That Brilliant Training
- Created by Jenny Powell
- on the 26 February, 2020.
Buying in training is a commitment, especially if you are a large, international company. There is so much to get right if the training is to be a success. You and your training supplier need to: Define the key learning outcomes. Involve key stakeholders across your various regions. Extrapolate client-specific examples and activities that will […]
Miradorus is supporting Tempos Novo this year.
- Created by Ben
- on the 16 December, 2019.
Miradorus is delighted to donate to Tempus Novo this Christmas. Tempus Novo is an award-winning charity that works with serving prisoners and ex-offenders, helping place them into employment. Tempus Novo has a unique strength; its understanding and direct links into the British prison system. Founded in 2014 by two serving Senior Prison Officers at HMP Leeds, […]
Successfully Delivering An International Training Programme
- Created by Jenny Powell
- on the 10 July, 2019.
When a client asks you to design and implement a skills development programme to support the delivery of a business-critical strategy in nine languages across sixteen countries in Europe, how do you ensure its success?
The Power Of An HBDIⓇ Team Session
- Created by Jenny Powell
- on the 11 January, 2019.
Towards the end of last year I was looking forward to working with the leadership team of a charitable organisation. The new Managing Director, who had recently joined the business, knew that the established, experienced team he had in place could be even more effective, productive and fulfilled, if they worked together better. The very […]
John Lewis – The Rebrand And The Reality
- Created by Jenny Powell
- on the 27 September, 2018.
If you’ve been to the cinema, watched TV or read the newspapers, you may just have noticed – John Lewis has rebranded. Millions must have been spent on advertising as lavish as that normally reserved for Christmas. Paula Nickolds (MD) tells us we will find manifestos in shop doorways “explaining why you will get a different service from the […]
Take Off The Failure Badge
- Created by Sue Farmer
- on the 1 March, 2018.
“I am a failure.” These were the opening words of what became a real outpouring of emotion. Their conversation was fast, words tripping over each other. I looked quizzically, not sure I understood the statement. “I’m almost 50, single and not in a job I love. I look around me and I’m the only one […]
Make 2018 The Year Of The Happy Customer
- Created by Jenny Powell
- on the 23 January, 2018.
Happy New Year! Those have been the first three words of all our communications with customers, colleagues and friends since the beginning of January. On significant occasions the first word we always use is “Happy”. Happy Birthday. Happy Anniversary. Happy Christmas. So how can we make 2018 the year of the Happy Customer? Good Service Should Be The Norm […]
The Power Of The “Me” Filter
- Created by Sue Farmer
- on the 30 November, 2017.
I’d like to share this brief extract from my second “Transforming Mind Matters” podcast with Social Media Angel Katie Brockhurst, where I shared a recent anecdote: “I had a bit of an interesting week. I was lucky in that I had the opportunity to observe a board meeting in preparation for some development work I am […]
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