Category: Sales Training
Anchor Q&A Case Study
- Created by Jenny Powell
- on the 22 January, 2024.
Name Sarah Tydeman Business Anchor Safety What was the business need? We work in in quite a saturated industry. Our customers often work in hazardous environments and need their personal protective equipment in order to remain operational. They have high expectations of us as a supplier. There are only so many things that will set […]
5 ways to focus on the work that matters.
- Created by Jenny Powell
- on the 1 February, 2023.
It’s 2023 and technology frees us to work and communicate from anywhere, anytime. But many of us don’t feel free. Instead, we’re burdened with “busy-work”, and our frazzled attention spans make it a challenge to focus. “Busy-work” is when you are officially “working” but the work only gives the illusion of productivity, and is actually […]
Medtronic Q&A Case Study
- Created by Jenny Powell
- on the 18 October, 2022.
Name Dominic Bubna-Litic Business Medtronic What was the business need? Customer service skills for a newly created pro-actively focused IT service team. How did Miradorus address your need? Miradorus provided us with a set of interviews that enabled them to really understand our situation. They subsequently focused the sessions to the specific needs of our […]
Virtual Training vs In-Person Training – Which is Better?
- Created by Jenny Powell
- on the 20 May, 2021.
When “life as we know it” ended last March and the world shut down, so did in-person training… With offices closed and everyone working from home, the choice was stark; either adapt to the world of virtual – and fast – or give up delivering any training for the foreseeable future (initially weeks, then months, […]
- Created by Jenny Powell
- on the 23 March, 2021.
We may have been training virtually but we’ve still been delivering internationally. Every country we’ve worked with in the last year…
Miradorus delivers for Parker Hannifin
- Created by Jenny Powell
- on the 14 January, 2021.
I’m delighted to share our official case study documenting our recent international traning programme for Parker Hannifin. It demonstrates how it’s possible to design, develop and deliver a bespoke, highly customised programme, across 16 countries, and achieve according to the metrics that matter. Quality at every stage – conception, delivery, and sustainability – is what […]
Remote sales workers! Can you hear what your client is saying?
- Created by Ben
- on the 20 October, 2020.
An extract from our great remote sales webinar with byBrick – where we explored how to ‘earn the right’ to sell to your customer, a powerful technique to open and close every sales meeting and how to minimise your admin and data collection with automation – creating more time for your customers – and a lot more!
We adapted from in-person to virtual training. This is what we learnt
- Created by Jenny Powell
- on the 17 September, 2020.
We’d talked about it, planned it, and sent all out the materials. We’d hired a well-appointed training room along with flipcharts, breakout rooms, and catering, all organised for the big day. There was even on-site parking. We were working with an ideal client, in an ideal environment, all set for two consecutive days in the classroom.
On March 23rd, the UK was locked down, and we could not deliver the training.
How To Manage Challenging Customer Conversations
- Created by Ben
- on the 21 May, 2020.
As the Covid-19 pandemic continues to have a serious impact on society, the economy you might be having more challenging customer conversations than usual.
Successfully Delivering An International Training Programme
- Created by Jenny Powell
- on the 10 July, 2019.
When a client asks you to design and implement a skills development programme to support the delivery of a business-critical strategy in nine languages across sixteen countries in Europe, how do you ensure its success?