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I’d like to share this brief extract from my second “Transforming Mind Matters” podcast with Social Media Angel Katie Brockhurst, where I shared a recent anecdote: “I had a bit of an interesting week. I was lucky in that I had the opportunity to observe a board meeting  in preparation for some development work I am […]

How often do we come away from a customer service interaction and think “wow”? Unfortunately, not often; so low are our expectations that a company just meeting a service requirement can be a pleasant surprise. But when companies over-achieve – in terms of getting what you are looking for and being treated in a way […]

Sue Launches New Podcast I recently spoke about “enoughness” (see below) on my brand new podcast with the fantastic Katie Brockhurst: Transforming Mind Matters. I’m delighted to say you can now listen to it via iTunes! Katie and I talk about  how we can finally realise that we are enough. Do You Have Enough “Enoughness”? As a business coach/performance […]

The answer to your woes never lies in changing “out there”. You can always find it by looking “in here”. I wonder how many times I walk away from a meeting with an executive under pressure thinking, “Wow, when will they stop and slow down for long enough to hear the answer inside?” I listen […]

Recently, British Airways suffered such a serious IT issue that there were no flights for nearly 24 hours, on one of the busiest single days of the year. What will be remembered will be the pictures of delayed passengers, waiting in very orderly queues that snaked out of the terminal, along the taxi ranks and out […]