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A recent survey by Great Place To Work® (a leading authority on workplace culture) highlighted the leadership attributes most valued by employees (of all levels). They concluded that great leaders 1) are transparent and strong communicators, 2) provide vision and clarity, and 3) display empathy and approachability. Whilst agreeing with these conclusions, they do raise the question “How do leaders do this in practice?”

Name Sarah Tydeman Business Anchor Safety What was the business need? We work in in quite a saturated industry. Our customers often work in hazardous environments and need their personal protective equipment in order to remain operational. They have high expectations of us as a supplier. There are only so many things that will set […]

According to a recent Daily Telegraph article: Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on record, new data shows… Just as prices have soared, companies have been unable to hire enough staff… they have also failed to invest in staff training, integrate their systems and […]

We’ve all been there. Our newly purchased product or service isn’t working. We’re angry and frustrated. Even more so because now we have to call a customer service phone line.  First, we dial the number and immediately encounter a recorded message saying, “Your call is important to us”. We don’t believe it. What we hear […]

It’s 2023 and technology frees us to work and communicate from anywhere, anytime. But many of us don’t feel free. Instead, we’re burdened with “busy-work”, and our frazzled attention spans make it a challenge to focus. “Busy-work” is when you are officially “working” but the work only gives the illusion of productivity, and is actually […]