Name Dominic Bubna-Litic Business Medtronic What was the business need? Customer service skills for a newly created pro-actively focused IT service team. How did Miradorus address your need? Miradorus provided us with a set of interviews that enabled them to really understand our situation. They subsequently focused the sessions to the specific needs of our […]
inally, hybrid working is here, and if you’re a leader, you have to respond.
I wrote recently about the heartening aspects of returning to in-person training. But finally being in a room together isn’t always without its pressures. When you haven’t met in person for a long time there’s the possibility you or your colleagues have changed. You may hold assumptions about each other that are no longer true, […]
Since we knew that restrictions would be easing last week we’ve noticed an increased demand for in-person training. After an extended break, many teams are tentatively finding themselves back in the same physical space, getting to know each other, all over again. In just the last 10 days, we’ve worked with 3 teams “in the […]
When “life as we know it” ended last March and the world shut down, so did in-person training… With offices closed and everyone working from home, the choice was stark; either adapt to the world of virtual – and fast – or give up delivering any training for the foreseeable future (initially weeks, then months, […]
We may have been training virtually but we’ve still been delivering internationally. Every country we’ve worked with in the last year…
I’m delighted to share our official case study documenting our recent international traning programme for Parker Hannifin. It demonstrates how it’s possible to design, develop and deliver a bespoke, highly customised programme, across 16 countries, and achieve according to the metrics that matter. Quality at every stage – conception, delivery, and sustainability – is what […]
An extract from our great remote sales webinar with byBrick – where we explored how to ‘earn the right’ to sell to your customer, a powerful technique to open and close every sales meeting and how to minimise your admin and data collection with automation – creating more time for your customers – and a lot more!
We’d talked about it, planned it, and sent all out the materials. We’d hired a well-appointed training room along with flipcharts, breakout rooms, and catering, all organised for the big day. There was even on-site parking. We were working with an ideal client, in an ideal environment, all set for two consecutive days in the classroom.
On March 23rd, the UK was locked down, and we could not deliver the training.
As the Covid-19 pandemic continues to have a serious impact on society, the economy you might be having more challenging customer conversations than usual.