Anchor Q&A Case Study

Name Sarah Tydeman Business Anchor Safety What was the business need? We work in in quite a saturated industry. Our customers often work in hazardous environments and need their personal protective equipment in order to remain operational. They have high expectations of us as a supplier. There are only so many things that will set […]

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Low customer satisfaction means it could be your time to shine…

Some choosing bad customer service in a survey

According to a recent Daily Telegraph article: Britain is returning to the gloom of the 1970s as customer satisfaction collapses at the fastest pace on record, new data shows… Just as prices have soared, companies have been unable to hire enough staff… they have also failed to invest in staff training, integrate their systems and […]

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Why premier service makes a lasting impression

We’ve all been there. Our newly purchased product or service isn’t working. We’re angry and frustrated. Even more so because now we have to call a customer service phone line.  First, we dial the number and immediately encounter a recorded message saying, “Your call is important to us”. We don’t believe it. What we hear […]

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5 ways to focus on the work that matters.

It’s 2023 and technology frees us to work and communicate from anywhere, anytime. But many of us don’t feel free. Instead, we’re burdened with “busy-work”, and our frazzled attention spans make it a challenge to focus. “Busy-work” is when you are officially “working” but the work only gives the illusion of productivity, and is actually […]

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Medtronic Q&A Case Study

Name Dominic Bubna-Litic Business Medtronic What was the business need? Customer service skills for a newly created pro-actively focused IT service team. How did Miradorus address your need? Miradorus provided us with a set of interviews that enabled them to really understand our situation. They subsequently focused the sessions to the specific needs of our […]

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As we transition to hybrid working, it’s time for leaders to provide a vision…

inally, hybrid working is here, and if you’re a leader, you have to respond.

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How To Perform Under Pressure

I wrote recently about the heartening aspects of returning to in-person training. But finally being in a room together isn’t always without its pressures. When you haven’t met in person for a long time there’s the possibility you or your colleagues have changed. You may hold assumptions about each other that are no longer true, […]

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Back In The Training Room

Since we knew that restrictions would be easing last week we’ve noticed an increased demand for in-person training. After an extended break, many teams are tentatively finding themselves back in the same physical space, getting to know each other, all over again. In just the last 10 days, we’ve worked with 3 teams “in the […]

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Virtual Training vs In-Person Training – Which is Better?

When “life as we know it” ended last March and the world shut down, so did in-person training… With offices closed and everyone working from home, the choice was stark; either adapt to the world of virtual – and fast – or give up delivering any training for the foreseeable future (initially weeks, then months, […]

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We may have been training virtually but we’ve still been delivering internationally. Every country we’ve worked with in the last year…

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