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leadership

Leadership

Introduction to Miradorus

What does leadership mean to you? And what makes someone a good leader? Ask these questions and you’ll get the usual response. Great leaders set a strategy, they motivate, they create a mission, they build a culture. These are all good answers but they don’t get to the crux of the issue. In order to create a coherent strategy a leader must first have a good understanding of his or her workforce – how they think, what drives them to succeed.

Why choose Miradorus?

At Miradorus we believe great leaders listen, quickly comprehend the needs of colleagues or customers and use this information to form a clear, deliverable strategy, which is constantly revisited and developed. We can help you to understand your team and, in turn, help them to understand their individual behaviours – the key to unlocking service and sustaining business excellence. As part of our tool kit, we use the Herrmann International’s Whole Brain Thinking® approach which focuses specifically on improving performance by expanding our individual thinking capabilities and leadership styles. Taking a step back and examining how you think in different situations is often very revealing. This may take you out of your comfort zone but it will give you a clearer idea of how you prefer to receive and process information and why you do things the way you do them. This in turn will help you to communicate more effectively with your team.

Example of what they do on the day / as the service

We don’t offer a quick fix, jump in and out service; instead our team of experts will tailor a training programme to your individual unique needs over a period of months. From the initial stakeholder interviews and ‘thinking’ surveys through to the delivery of tailored team workshops, we make sure that the training will deliver sustainable, long-term results. Initial fact-finding interviews will highlight key challenges and allow us to develop job-specific case studies. We measure our success by your success. This means that we constantly monitor/analyse the effectiveness of the training we deliver at every stage of the process. We’re not happy unless we have motivated you to engage with each and every member of your team. In turn we hope to give them the self-belief and confidence to do things differently in order to achieve their goals. Participants will have learned how to listen to customers and colleagues and understand what is important to them so they can deliver the cultural change to drive revenue growth and increase profitability.

Team Development

Sales Training

Customer Service

Leadership

Coaching

Whole Brain® Thinking