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Stop Blaming The World For Your Woes

The answer to your woes never lies in changing “out there”. You can always find it by looking “in here”. I wonder how many times I walk away from a meeting with an executive under pressure thinking, “Wow, when will they stop and slow down for long enough to hear the answer inside?” I listen […]

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British Airways’ Problem Wasn’t The IT Failure – It Was Their Communication

Recently, British Airways suffered such a serious IT issue that there were no flights for nearly 24 hours, on one of the busiest single days of the year. What will be remembered will be the pictures of delayed passengers, waiting in very orderly queues that snaked out of the terminal, along the taxi ranks and out […]

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Miradorus Masterclass Sneak Preview

We’ve been hard at work behind the scenes at Miradorus creating our first online video Masterclasses, called Communication, The Hidden Secret To Business Success. We’ll let you know when they’re ready, but we’re so excited we wanted to share with you a sneak preview of Masterclass No. 1 – Communication Skills. Click on this link […]

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When Your Internal Chatterbox Gets In The Way

The Internal Chatterbox

We’re all feeling the effect of information overload at the moment. Switch on the radio, TV, Facebook, Twitter, we are bombarded with it. Google anything you like and you’ll receive one billion results. Never before have our brains been exposed to so much information. We’re becoming aware of the importance of quiet time. More and […]

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Sue Is Speaking At The Sales Innovation Expo on March 28th!

We Hope You Can Join Us Sue speaking at the Sales Innovation Expo on March 28th: Her talk is titled Adapt, Engage, Convert: The New Era Of Think-Centric Selling The Sales Innovation Expo takes place on 28th and 29th March at ExCel, LondonSue’s takes will be at 15.30 – 16.00 on Theatre Hall 11 on the […]

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International Woman’s Day

Recently I came across this lady…let’s call her Sarah – she is holding down a very full-time and demanding job, where she is responsible for servicing and supporting clients and suppliers alike. She also has a team to develop and look after. She is a mother of 2 – one knocking on the door of […]

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Customer Service – Is It Worth It?

I love working with local companies and recently had the opportunity to, when I was looking for some bespoke furniture as part of a home renovation project. I was passionate about the project and the particular element this company was selling was key to the whole thing looking just how I wanted it to. How easy […]

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Sue Farmer’s I.O.S.H Webinar on Communication

Communication in the workplace driving you nuts? Listen  and watch Sue’s excellent webinar on communication for the Institute of Occupational Safety and Health. In this webinar Sue directly answers thorny workplace dilemmas like, “How do I communicate with someone who doesn’t what to listen?” and “How do I communicate in a workplace full of different […]

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My Free Communication Webinar for I.O.H.S.

On Thursday January 19th at 12.30PM I’m running a free one-hour webinar (follow the link to register) on  how to communicate effectively using Herrmann International’s WholeBrainThinking™ for the Institute of Occupational Safety and Health. The webinar will help you understand how the human communication equipment really works so that your chances of effective communication and avoidance of […]

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Can I Really Hear You?

Listening

Listening is one of those key skills we claim to be really good at. But when we have a bit of quiet, honest reflection, most of us would acknowledge that sometimes we could be better. We know the theory by now; there are lots of very good courses available that teach us to listen more […]

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